What to do if alarm and report emails are not reached to users in Entbus Pro software?

Mail testing can be done from the Options → My Information field in the software menus.

Or a technically different test can be done with the following steps. Necessary controls are provided according to the result.

• The terminal interface opens. (Cmd) • Commands are applied in a case-sensitive manner, in sequence:

• telnet [mailserver address] [mail out port] • HELO [mailserver address]

• MAIL FROM: [mail address of the person who will send the mail]

• RCPT TO: [mail address of the person to whom the mail will go] (write your email address)

• DATA • SUBJECT: [subject title]

• [mail content]

If mail can be sent with this method, the problem is not caused by the Entbus software, it should be checked that there is a problem caused by the mail server.