FAQ

RGA / RGSR power factor controllers have 2 current transformer inputs, “Current1” and “Current2”.

Current transformers mounted on the main switch must be connected to the “Current1” input. For the use of special functions such as "contactor adhesion alarm" to the "Current2" input, current transformers installed under the compensation switch must be connected.

If it is connected to the “Current2” input, the RGA / RGSR Series power factor controllers give you a warning as “Connection Not Detected”.

The ‘’Connection Correction’’ process can be completed via the connection to the ‘’Current1’’ input without any problem.

RGA / RGSR and RGP Series power factor controllers have an auxiliary supply input that provides the energy needs of the device as well as the measurement input. The device can be energized by making an auxiliary supply connection.

One of the issues that cause inductive load drivers to fail (LEDs blink continuously) is whether the neutral terminal is not connected or connected to the wrong terminal. However, the fact that shunt reactors are never introduced or misrepresented is also a factor that causes the SVC system to malfunction and the inductive load driver to fail.

The problem can be eliminated by controlling the terminal connections of the inductive load driver and introducing the shunt reactors again.

RG3-CL and RG3-CLS series power factor controllers that support shunt reactor use, automatically recognize capacitor steps during “auto setup”, but you need to manually define shunt reactor steps. You can access our shunt reactor identification process video by clicking the link below.

https://www.entes.com.tr/urun-videolari/

It can be said that shunt reactors should be used in enterprises with high capacitive reactive ratios, but it is not a healthy method to predict the shunt reactor value to be added to the system only by looking at the electricity bill.

For a more accurate detection; For 3 days, index values should be taken twice a day from 08:00 in the morning and 6:00 p.m. Then, the shunt reactor capacities to be added to the system can be determined by interpreting these index values.

If there are both inductive and capacitive loads in the enterprises and these loads are variable, the most suitable solution to be applied is the SVC system.

Consisting of RGSR or RGP-SR series power factor controller, inductive load driver, capacitors and shunt reactors, the SVC system ensures that both inductive and capacitive reactive ratios are kept within legal limits.

Capacitors can be produced as oil-resin type and dry type. Oily type capacitors can leak oil over time depending on the production technology and therefore horizontally mounting is not recommended. Dry type capacitors, do not contain any oils etc., so they do not make an occurrences any leakage risk when placed as horizontally.

In the ENTES Product Range, CXD, CMD, CF, CM and C10 series capacitors are dry type capacitors and they are suitable for horizontal mounting.

Although C100 series capacitors are oil-resin based (ENT.C100-50 kVAr (triangle type) is a dry type capacitor), it is suitable for horizontal installation thanks to its special technologies.

In summary; All capacitor series in ENTES product range can also be used horizontally in panels.

At the end of the operations that are affecting compensation such as capacitor change, the automatic step identification (Auto Setup) operation must be performed over the power factor controller. The following steps should be followed for this process;

• Initially, enter the menu by pressing and holding the "setting" button for 3 seconds.

• - “Auto” appears on the screen. By pressing the "set" button again, the "auto operator???" menu is entered.

• - Press the up arrow button once to go to the “auto setup”, press the “Set” button and then “off” option is made “on” with the up arrow button.

• - By pressing the "set" button again, automatic recognition and operation are started.

Connections of ENTES hardware must be made according to the descriptions and diagrams in the installation instructions. In equipment with external current transformer, problems such as failure to make accurate measurements and failure of current cards may be encountered as a result of bridging grounding of current transformers.

At the end of the operations that are affecting compensation such as capacitor change, the automatic step identification (Auto Setup) operation must be performed over the power factor controller. The following steps should be followed for this process;

-  Initially, enter the menu by pressing and holding the "setting" button for 3 seconds.

- “Auto” appears on the screen. By pressing the "set" button again, the "auto operator???" menu is entered.

- Press the up arrow button once to go to the “auto setup”, press the “Set” button and then “off” option is made “on” with the up arrow button.

- By pressing the "set" button again, automatic recognition and operation are started.

The power factor controllers can disable the steps that they are activated to protect the steps due to excessive current loading in the system in the operating systems.

For the permanent solution of this problem; By applying active harmonic filter solution, it is necessary to decrease the harmonic level in the system or you need to apply harmonic filter power factor correction system.

For the temporary solution ; "THDI" value in the "alarm" menu in the power factor controller settings should be set to "0000". By doing this, we turn off the harmonic alarm of the power factor controller.

The set input password of the power factor controllers of the RG- and RG3 series are “passive” at the factory settings. Users can change this setting to “active” status according to their wishes.

In the new generation power factor controllers such as RGA, RGSR and RGP, the setting input password is “active” in the factory settings. Users can change this setting to “passive” status according to their wishes.

For the RG and RG3 series power factor controllers, the factory default password is “1234”. If it is not changed by the user, this password must be entered when entering the setting menu.

In the new generation power factor controllers such as RGA, RGSR and RGP, the factory default password is “0000” and if it is not changed by the user, this password must be entered when entering the setting menu.

In this case, there is nothing to do by users. Users should be contacted ENTES After Sales Services.

The connection received from the generator output is made to the generator input located in the power factor controllers. The purpose of this for the power factor controller is to detect that the generator is activated when the power is cut off from the mains and to compensate according to the cosfi value (cosfi2) defined for the generator.

It is recommended not to connect mains supply to the generator input. If connected, the power factor controller will compensate according to the predefined value of 0.85 cosfi. In this case, your reactive rates may go beyond the legal limits and you may encounter reactive penalty.

Our RG3 series power factor controllers have an overvoltage alarm. The factory-set value is set to 260V, and when the voltage exceeds this value, the power factor controllers disable the steps for protection.

Users can change this set value optionally from alarm settings.

RG3 series power factor controllers have a "step limitation" feature. With this feature, for example, a 12-stage power factor controller can be limited to activate only 6 stages.

If this limitation is made, during the automatic stage identification process, the relay will only try to recognize 6 stages.

If it is desired to make a promotion for all levels, the step limitation should be removed from the settings menu.

Altough  the current transformer ratios are selected correctly via the power factor controller, if excessive power factor correction warning is encountered, the secondary (k and l) ends of the current transformer may be reversed. Current transformer secondary (k and l) ends should be reconnected and replaced.

You can see via this link.

ENTES network analyzers are designed to measure all electrical parameters in the electrical network.

Direct connection up to 5 Amps can be made on EPR-04, EPM-07, MPR-53, MPR-4X series network analyzers. The current transformer must be connected to the device for currents of 5 Amperes and above.

MPR-1X, MPR-2X and MPR-3X series network analyzers cannot be connected directly, in this condition current transformer connection must be made to the devices.

In case the voltage values are shown incorrectly, there are 2 issues to be checked firstly;

• • If the voltage transformer is not used, the voltage transformer must be marked as “passive” in the settings.

• • It must be ensured that the voltage and neutral terminals are connected to the correct terminals. The most common mistake is to connect the neutral terminal to the 4th voltage input, in this conditions the neutral connection must be made to the neutral terminal (16).

The network analyzers with LED displays contain two factory-made energy meters. Thanks to the digital input feature in these 2 separate meter devices, it is used to distinguish between grid and generator consumption.

1.Energy Counter

1-I: Import active energy (kWh) 1-E: Export active energy (kWh)

1-L: Inductive reactive energy (kVArh)

1-C: Capacitive reactive energy (kVArh)

2. Energy Meter

2-I: Import active energy (kWh)

2-E: Export active energy (kWh)

2-L: Inductive reactive energy (kVArh)

2-C: Capacitive reactive energy (kVArh) Import active energy shows the energy consumed from the grid or generator.

Export active energy indicates this amount of energy if the grid is fed from the facilities where electricity is produced.

Inductive and capacitive reactive energies are the parts in which the reactive energies consumed are shown separately.

The working principle of these counters is as follows;

These energy meters in the device are "ON" at the factory and count in two meters under any condition.

(Can be controlled from the Eng Cnt menu).

If a voltage transformer is not used but its value is defined in the hardware settings, the voltage value displayed on the multimeter will not reflect the reality.

In case the voltage transformer is not used, the voltage transformer value should be selected as “1” from the settings menu.

The most important reason why the ammeter shows the current values drawn incorrectly is that the current transformer ratio has been entered incorrectly.

In this case, what needs to be done; firstly, it is to check the primary current value of the current transformer used. For example; If the current transformer used is a model of 100/5, the primary current value is 100A. In the next step, it is necessary to make sure that the primary current value is entered as 100 in the setting menu of the ammeter.

EVM series multimeters have 2 voltage inputs. One of them (Vin) used for the terminal voltage measurement, the other one (Un) terminal is used for the supply of the device.

If there is no voltage connection to the Un terminal, the measurement values cannot be displayed on the screen since the device has no energy supply. So highly recommended to check this connection.

If pulse output cannot be obtained from EPR series energy and meters, connections may be wrong. Current and voltage connections should be checked and incorrect connections should be corrected.

EPR series energy and power meters have 2 different versions as, X / 5 current transformer compatible models and CT-25 current transformer compatible models. If there is no current transformer primary value input menu in your hardware, your device is suitable for use with CT-25 current transformer. You can purchase CT-25 current transformer or purchase hardware compatible with X / 5 current transformer.

DTR series contain internal batteries. Due to this battery the current date, time and programs are not affected by power interruption, but the device must be powered to get contact output.

If the device is not energized (no supply connections or problems with the connection) or if there is a power interruption, the contact output will not be given.

If DTR series astronomical time relays to operate in accordance with the set time intervals, some settings must be made over the device.

If you select the city that you are in and set the “Time Zone” setting to 03:00 if it’s 02:00, the DTR series astronomical time relays will work between exact time you set, including sunrise and sunset times.

You can watch our video below to change the Time Zone (Summer / Winter Time Setting);

Users can optionally set a password on ENTES hardware so that no settings can be changed except by authorized persons.

If this password can not be remembered, ENTES customer service should be contacted.

DTR astronomical time relays have 1 battery to keep all information in memory. This battery has a certain lifespan and needs to be replaced when this period is over.

If the battery is not replaced and the device supply is cut off, the relay software may be damaged and the “holiday mode” warning may result in an obstacle to the use of the hardware.

In DTR models with replaceable battery feature, the battery can be changed by opening the cover under the device. For models that do not have this feature, our customer service department should be contacted and can sent your device to our technical service department for repair.

GKRC-02F is a three phase protection voltage relay. It is not suitable for use as a single phase, as it also has a phase sequence protection feature. For single-phase use, GKRC-M2 or MCC-1D models can be preferred.

GKRC-02 is a three-phase voltage protection relay. It is possible to use the relay as single phase, for this connection must be made by bridging the single phase applied to the voltage inputs to other phases.

Phase sequence protection is available on the MKC-03 motor protection relay. If the phase sequence is entered incorrectly, no output will be obtained from the contact. It must be checked that the phase order has been entered correctly.

In order to perform this operation, the time relay should have a flasher function. MCB-9 or MCB-25 time relays have this function.

As of v3.0.0, Enermedic collects data from the devices periodically through the instant monitoring method. If the data cannot be read from time to time due to physical problems, communication quality and other reasons, gaps may occur in the graphics. To improve the quality of instant reading:

Make sure that the modems and devices are always on. The Energy Doctor cannot read the data during this time, as the hardware will shut down during physical power cuts.

Check that the communication quality of the modems is high on the My Hardware page. Check that the connection quality of the devices with the modems are high via the My Hardware page.

It should be ensured that the MAC address of the VTS server identified through the Entbus user interface is correct.

If Modbus settings are not done correctly, there will be no healthy communication.

RS-485 menus are available in the menus of our Modbus communication products.

There are 3 more sub-menus on this menu.

• Address

• Baud Rate

• Parity

The address represents the identity of each device and can take a value between 1 and 247. For each device to be connected to an EMG, this number must be unique, and if there are two devices with the same ID, communication cannot be provided.

Baud Rate defines how quickly data is transferred in a communication link. For each device to be connected to an EMG, the Baud Rate value must be the same, if there are devices with different Baud Rate values, communication cannot be provided.

Parity is used to see if the data received in serial signal communications are sent correctly. There are 3 types as None, ODD and EVEN. Parity must be selected as NONE for each device to be connected to an EMG. If there are devices with different Parity expressions, communication cannot be provided

These 3 settings mentioned above must be made correctly between the products to be communicated and the same settings must be made for a healthy communication infrastructure via communication converters such as EMG & GEM.

The EMG-02 ethernet modem enables communication of up to two hardware because of design.

Modbus IDs of this hardware must be 1 and 2. IDs given to devices other than these numbers will cause failure to establish a communication connection with EMG-02.

Mail testing can be done from the Options → My Information field in the software menus.

Or a technically different test can be done with the following steps. Necessary controls are provided according to the result.

• The terminal interface opens. (Cmd) • Commands are applied in a case-sensitive manner, in sequence:

• telnet [mailserver address] [mail out port] • HELO [mailserver address]

• MAIL FROM: [mail address of the person who will send the mail]

• RCPT TO: [mail address of the person to whom the mail will go] (write your email address)

• DATA • SUBJECT: [subject title]

• [mail content]

If mail can be sent with this method, the problem is not caused by the Entbus software, it should be checked that there is a problem caused by the mail server.

If the operating system of the computer which EMG-02 driver is installed is Windows 8 or Windows 10, the signature authorization must be revoked before installation

After the signing authority has been canceled, the driver identification process can be performed.

In the face of such a situation, in order to repair Autoupdate.exe file, only this feature can be re-installed by using installation CD.

In order not to encounter the same problem again, it should be ensured that the update folder is not scanned in the settings of your Antivirus program.

In the event of such a problem, we request that you send us the screen image and your company information via the teknikdestek@ENTES.com.tr mail address so that we can understand why.

We can plan remotely or on-site technical support services for you after our investigations

There may be a connection problem between VTS and Distributor.

Check the "DistributorIP" field and related ports in the appconfig file of the VTs. If you are using any virus programs or firewall software, make sure that you have defined the appropriate rules.

Check the SQL Server service is running and the storage capacity is sufficient.

Windows signature authorization should be checked. With this correction, the identification and configuration settings of the EMG series can be made

In accordance with the Enermedic's working principle, in case no hardware is connected to the main panel, the energy efficiency hardware with the lowest NAD address is automatically connected to the main panel. Loads of the Enermedic cannot be displayed properly without connecting hardware to the main board.

However, the user can manually define an imaginary hardware to the Enermedic and connect it to the main panel if he wishes. Although the Enermedic does not communicate with this imaginary hardware, the automatic hardware discovery behavior will be terminated as it will continue to be used as the main board hardware.